• Customer Service Policy


    Welcome to corechic.shop. As your go-to destination for vacation-ready styles, we're dedicated to making your shopping experience as relaxing as a beach getaway. Below are the terms that guide our customer service practices to ensure your satisfaction.

    Product Availability

    Our collection is carefully curated to bring you the perfect vacation wardrobe. While we strive to maintain accurate inventory, popular resortwear items may sell out quickly due to seasonal demand. If your selected item becomes unavailable, we'll notify you within 3 business days with options: (1) A comparable vacation-style alternative, (2) Full refund, or (3) Store credit for your next island-inspired purchase. We want you to have the perfect vacation look, even if your first choice isn't available.


    Pricing and Updates

    All prices are listed in USD and may adjust seasonally to reflect vacation trends and material availability. We reserve the right to correct pricing discrepancies (such as a $75 beach cover-up listed at $7.50) and may cancel orders with such errors. If your order is affected, we'll immediately issue a refund and notify you of the accurate pricing - maintaining transparency in our tropical-inspired marketplace.


    Order Processing

    To ensure your vacation essentials are carefully prepared, orders typically process within 4-7 business days (extending to 10-14 days during peak travel seasons). Once processed, you'll receive shipping confirmation with tracking details. For pre-order vacation collections (like our annual cruise wear line), specific ship dates will be clearly stated at checkout so you can plan accordingly.


    Shipping

    We work with trusted carriers to deliver your resort-ready styles wherever your travels take you. Shipping times vary by destination (detailed in our Shipping Policy), with fees calculated at checkout. International orders include proper customs documentation with accurate values to help your package arrive smoothly - because we know you need that swimsuit for your upcoming getaway.


    Returns & Exchanges

    We offer a relaxed 21-day return window from delivery date for unworn, tag-attached items (excluding swimwear for hygiene reasons). Return processing takes 7-10 business days after we receive your package. For exchanges, please allow 14-21 days for the replacement to ship. This extended timeframe reflects our commitment to thorough quality checks on all vacation wear.


    Intellectual Property

    All content on corechic.shop - including our tropical-inspired photography, product descriptions capturing vacation vibes, and palm-themed logo - is protected by copyright. Unauthorized commercial use (such as reselling our images) is prohibited, as this content represents our brand's island escape aesthetic and carefully curated vacation style.


    Limitation of Liability

    corechic.shop shall not be liable for: (1) Shipping delays caused by carriers or customs inspections, (2) Seasonal inventory fluctuations, (3) Incidental damages from website use, or (4) Third-party content (such as travel influencer collaborations). This allows us to focus on delivering your perfect vacation wardrobe without unnecessary constraints.


    Contact Us

    For any questions about your order or our products, reach out to our customer care team at [email protected]. We aim to respond within 48 hours (72 hours during peak travel seasons) to ensure you get the assistance you need for your vacation style needs.